Privacy Policy

Last updated : September 29 , 2025 
At Terravae, we value your privacy and are committed to protecting your personal 
information. This Privacy Policy explains how we collect, use, store, and protect the 
information you provide when you visit or make a purchase on our website 
www.terravae.in and associated platforms. By using our services, you agree to the 
practices described in this policy. 
1. Information We Collect 
When you interact with Terravae, we may collect the following types of information: 
a) Personal Information 
• Name 
• Email address 
• Phone number 
• Shipping and billing addresses 
• Payment details (collected securely through payment gateways; we do not store 
sensitive payment information ourselves) 
b) Non-Personal Information 
• IP address 
• Browser type and version 
• Pages visited on our website 
• Date and time of access 
• Device information 
c) Cookies and Tracking Technologies 
• We may use cookies, web beacons, and similar technologies to enhance your 
experience, remember your preferences, and analyze site traffic. 
• Cookies help us understand user behavior and improve our website functionality. 
2. How We Use Your Information 
We use the information collected to: 
• Process and fulfill your orders 
• Provide customer support 
• Improve our products, services, and website experience 
• Communicate updates, promotions, and offers (with your consent) 
• Prevent fraudulent transactions and enhance security 
• Comply with legal obligations 
3. Sharing Your Information 
We do not sell or rent your personal information to third parties. Your data may be shared 
only in the following cases: 
• Service Providers: We may share information with payment gateways, shipping 
partners (like Shiprocket), IT services, or analytics providers to fulfill orders and 
improve our services. 
• Legal Requirements: If required by law, regulation, or court order, we may disclose 
your information. 
• Business Transfers: In case of merger, acquisition, or sale of assets, your 
information may be transferred as part of the business. 
4. Payment Information 
• We use secure payment gateways (Razorpay, Cashfree, etc.) to handle transactions. 
• Terravae does not store credit/debit card information; it is processed directly by 
the payment providers. 
5. Data Security 
• We implement industry-standard technical and organizational measures to protect 
your information from unauthorized access, loss, or misuse. 
• However, no method of transmission over the Internet or electronic storage is 100% 
secure, and we cannot guarantee absolute security. 
6. Your Rights 
You have the following rights regarding your personal data: 
• Access: Request a copy of the information we hold about you. 
• Correction: Ask us to correct any inaccurate or incomplete information. 
• Deletion: Request deletion of your personal data, subject to legal and contractual 
obligations. 
• Opt-Out: Unsubscribe from promotional emails or communications at any time by 
contacting us or using the unsubscribe link. 
7. Third-Party Links 
Our website may contain links to third-party websites. We are not responsible for the 
privacy practices of those websites. Please read their privacy policies before providing any 
personal information. 
8. Children’s Privacy 
Terravae is not intended for use by children under 13 years. We do not knowingly collect 
personal information from children. If you believe a child has provided information, please 
contact us, and we will take steps to delete it. 
9. Cookies Policy 
• Our website may use cookies to personalize your experience and track site usage. 
• You can choose to disable cookies in your browser settings, but some features may 
not function properly if cookies are disabled. 
10. Policy Updates 
We may update this Privacy Policy from time to time. Any changes will be posted on this 
page with an last updated date .  
We encourage you to review this page periodically to stay informed about how we protect 
your information. 
11. Contact Us 
If you have any questions, concerns, or requests regarding this Privacy Policy or how your 
data is handled, please contact us: 
Email: connect@terravae.in 
Website: www.terravae.in 
We will respond to your inquiry as quickly as possible and ensure your privacy concerns are 
addressed.